Apple clarifies the so-called ‘Face ID fail’ during iPhone X demonstration

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iPhone X - Face ID passcode

Many of you might have heard that the during the iPhone X demo, Face ID failed to work, and if you haven’t heard about it, then here’s what happened.

During the presentation, when Apple OS chief Craig Federighi tried to unlock the iPhone X by Face ID, it didn’t work as he expected it to. When he swiped up, instead of the phone unlocking, a screen showed up asking for a passcode, stating “Your passcode is required to enable Face ID”. It flustered Craig, forcing him to switch to the backup phone that worked flawlessly.

The demo didn’t work out as planned, but was it Face ID that failed? No, it wasn’t. What actually happened, as Apple explains, is that the demo iPhone X was handled by many people before the presentation, and as it should, the device tried to authenticate their faces but since they weren’t Federighi, it didn’t work. So when Federighi himself attempted to unlock the device during the demo, the device was already in passcode mode.

A representative from Apple told Yahoo,

“People were handling the device for stage demo ahead of time, and didn’t realize Face ID was trying to authenticate their face. After failing a number of times, because they weren’t Craig, the iPhone did what it was designed to do, which was to require his passcode.”

Apple also confirms that a passcode will be required to unlock your device after two failed Face ID attempts. So the iPhone X worked exactly as it was designed to.